Nisreen’s Gems Ltd.

Shipping Policy:

1. Shipping Methods and Timelines: We offer several shipping options to ensure that your order is delivered safely and promptly. Shipping methods may vary depending on your location, but typically include standard and expedited services. Please note that all shipping timelines are estimated and may be subject to unforeseen delays.

2. Processing Time: All orders are processed within 2-3 business days of payment confirmation. Custom or personalized items may require additional processing time, which will be communicated to the customer.

3. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the total weight of the order. Shipping costs will be displayed at checkout for your approval before you complete your order.

4. Tracking Information: Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the delivery progress of your package.

5. International Shipping: We offer international shipping to most countries. Please be aware that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

Return Policy:

1. Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it within 30 days from the date of delivery for a refund or exchange. Returned items must be in their original, unworn, and undamaged condition.

2. Return Process: To initiate a return, please contact our customer service team at [insert contact information]. You will be provided with a Return Authorization Number (RAN), and further instructions for returning the item. Items returned without a valid RAN will not be accepted.

3. Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the return is due to our error or a defective item. We recommend using a trackable and insured shipping method to ensure the safe return of your item.

4. Refund Processing: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.

5. Exchanges: If you wish to exchange your item for a different product, please contact our customer service team to arrange the exchange. Exchanged items may be subject to any price difference, and you will be responsible for any additional shipping costs.

6. Custom and Personalized Items: Custom or personalized items are non-refundable, except in cases of defects or errors on our part. Please review the details of your custom order carefully before completing your purchase.

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